Heart State Inspections FAQ
Many of our clients have frequently asked us questions about our services, so we have compiled a list of commonly asked questions and answers to aid our clients at large. Please check out our FAQ and let us know if we can assist you in your home buying journey today! Still have a question please feel free to contact us or call us at any time.
When will I receive my report?
Inspection Report: Same Day – Inspection reports are typically sent the same day, late afternoon or evening. Occasionally it may be the following morning if there is a lot of work that needs to go into the report or additional research that may be needed. If your inspection objection deadline is also the same day as the inspection appointment, please let us know so we can prioritize this report.
All additional services are received the same day with the exception of those listed below:
Radon Results: 2 Days – Radon testing requires a 48 hour testing period in the home and we can drop the equipment at the inspection appointment or 2 days before. After 48 hours, we will retrieve the tests and provide the results via email.
Mold Testing: 1-5 Days – Mold testing samples are sent by express overnight mail to a licensed laboratory and are subject to shipping delays. Results are provided via email.
Water Testing: 1-2 Days – Water testing is conducted by an Ohio certified laboratory and their results will come based on the laboratory processing once the sample is submitted. Results will be sent via email and/or added to your client portal.
Well, Septic, Sewer Line Scope: All of these services are done by highly qualified 3rd party services and will be scheduled to be completed before the end of your inspection period. Most of the time they will be completed at the time of the actual home inspection.
How long will it take?
The time to perform a home inspection varies due to differences in the size, age, and overall condition of the home. In general you can expect the inspection to last around 3 hours, however this time could extend further depending on the size of the home, any additional testing you opt for, and how accessible the home is.
Can I be there for the inspection?
Absolutely! Please come if you are able to, even if it is only for part of the inspection. The best time would be the last half hour of the inspection. We are happy to give you a quick summary of the overall condition of the home on site and also to show you important areas of the home such as utility shut offs and where your HVAC system is located, etc.
When and how do I pay?
After we book your appointment you will receive a confirmation email which contains a button called “inspection details”. This will take you to your client portal for all things related to your inspection: reports, agreements, payments, inspector information, etc. In this area there is a way to pay online via credit card or you are welcome to pay with Venmo or cash at the inspection if you will be there. Please note, that agreements and payment are due 24 hours before the time of the inspection. Arrangements can be made for payment at the time of the inspection but the inspection can not start until payment has been made.
Am I certified and insured?
I am licensed by that State of Ohio License # OHI.2021003920 and certified through interNACHI which is short for the International Association of Certified Home Inspectors. I carry both liability and errors and commissions insurance which is important for you as a buyer to make sure whoever is inspecting your future home has both of these policies in place.
How much experience do you have?
As a licensed and Certified Property Inspector through InterNACHI and being trained through The HomeSpection Training Institute which is a local Ohio accredited inspection training school. I have a combined 46 years of experience and on demand mentorship available to be able to provide you with the most comprehensive and trusted inspection available. I have also passed the NHIE exam which is the most difficult exam to pass in the home inspection field. You can validate my credentials here.
What are your hours?
Monday – Friday 8am-6pm, Saturdays 9am-1pm, Closed Sundays.
Monday – Saturday with multiple inspection slots available. Sunday’s can sometimes be scheduled ahead of time by calling at 614-769-5605.
Schedule online 24 hours a day 7 days a week.
I have my report. Now what?
Once you receive your report(s) and look everything over you are more than welcome to ask us as many questions as you need. My job is not complete until you are comfortable and understand the report in its entirety. At that point, typically you will work with your Agent or Attorney to figure out how to utilize the report moving forward.
What is the earliest/latest I can book an inspection?
We at max only do 2 inspections a day. This will consist of an AM spot and a PM spot. We try to be as flexible as possible to accommodate all parties involved. It is recommended to book your inspection with us as soon as possible to confirm your spot as the spots can fill up fast.
The sellers are still in the home, how do I know when to schedule an inspection?
There are many people involved in getting an appointment booked. You, your Agent, the seller andour calendars sometimes all have to match up. However, we find that sellers are usually pretty flexible with inspection dates/times and typically if we pick a date and time that is a day or 2 out that usually works out. We can reschedule appointments within 24-48 hours of the scheduled appointment with the click of a button.
Once you book your inspection with Heart State we will handle the rest.
How far in advance do we need to schedule the inspection?
Our schedule is posted online for your view. If we have an open slot tomorrow we can book it as long as the inspection agreements can be signed prior to the inspection and the current owners can grant us access. If you are in a pinch and we are showing unavailable please call me with your needs and we will do our best to accommodate.
Can I do my own home inspection?
We recommend a certified professional home inspector. Please understand that most homeowners do not have the experience of inspecting homes. A home inspector has trained and prepared to evaluate all types of homes. Also, if you’re a buyer, you will emotionally react to a home that you want and this could affect the judgments of a personal inspection. An inspector will provide the necessary unbiased opinion of the properties condition.